e-Bridge Cloud Connect ECC | Device Management

Proactive service with Toshiba e-Bridge Cloud Connect

e-BRIDGE CloudConnect (ECC) is a device-to-cloud based system.

It bridges the gap between business processes and machines in the field.

It increases the efficiency of service operations.

It is a web-based device management system, exclusively for Toshiba MFP.

Primarily a service tool, but provides a competitive advantage that can be used to increase sales.

Improves Service Up Time

Receive real-time technical alerts and warnings
Remote configure device settings & software update
Use service data for problem diagnosis, faster problem resolution
Technicians know what parts are required before arriving

Reduces Workload

Reduce customer help-desk burden
Meter reads are automatically taken at set intervals
Toner alerts are transmitted, triggering automatic supplies delivery
No server maintenance, no manual backup data is required

Keeps Customer MFP Up-To-Date

Firmware can be updated via the cloud during off-peak periods
Remote data backup and restore to avoid data lost
Consistently manages device configurations to adhere to company or regulatory standards

Frequently Asked Questions

Will copies, faxes, or scans be leaked out when using e-BRIDGE CloudConnect?

No. e-BRIDGE CloudConnect only handles device operation status information, so documents will never be leaked out.

e-BRIDGE CloudConnect only handles data concerning charging and maintenance such as information on counter data (the number of sheets used, etc.), device failures, consumables replacements, and device settings and adjustments. This data is totally isolated from documents such as copies, faxes, and scans.

Show Less
Will copy, fax, or scan counter data be leaked or viewed from outside?

No. e-BRIDGE CloudConnect protects the counter data using server authentication, encryption, and an internally-developed system where data is transmitted only from inside.

These systems feature destination server authentication and encryption, while e-BRIDGE CloudConnect offers advanced security measures. e-BRIDGE CloudConnect also utilises an internally-developed system where data is transmitted only from MFPs to ensure that outside parties cannot break into MFPs from outside.

Show Less
Why are e-mail addresses not used during communication between MFPs and e-BRIDGE CloudConnect?

Email is vulnerable to impersonation, snooping, and tampering. Email cannot authenticate the identity of the sender and is vulnerable to impersonation.

Malicious third parties can also snoop or even tamper with email. Email also carries the risks of delivery failure (as it is impossible to know if an email has been received properly) and spam (unsolicited email). e-BRIDGE CloudConnect, therefore, uses SSL during communication. Server authentication prevents impersonation, while HTTPS encryption prevents snooping and tampering. Finally, HTTPS sends data in real-time so there is no risk of delivery failure or spam.

Show Less

Toshiba's e-Bridge Cloud Connect

Proactive service with Toshiba e-Bridge Cloud Connect

Your benefits

Improves Service Up Time

Reduces Workload

Keeps Customer MFP Up-To-Date

Frequently Asked Questions

Show Less

Show Less

Show Less

How Can We Help You?

Technical Support

General Enquiry

Newsletter